Frequently Asked Questions
How do I place an order?
Ordering online from Waya is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart'. You can review the items in your cart at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or checkout and place your order.
I’ve just placed an order. Where is my confirmation email?
Please allow up to 24 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our team at firstname.lastname@example.org.
How can I check on my order?
The moment we send your order, a tracking number is sent to you in order to check the status of your package. In case you don’t get yours, you can contact us through email@example.com.
How do I know what size to order?
Waya runs smaller than mainstream lines, so please if you are in between sizes, we recommend going up a size. Any other question, we’ll gladly answer through firstname.lastname@example.org
Can I return a sale item?
There are no returns, exchanges or refunds available on sale items. All sale items are sold as final sale only. Please refer to our Returns Policy for further details.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.