WAYA ships within Australia.
Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays.
We charge a flat rate of $5 for all domestic orders. We use Australia Post, which provides you with a unique tracking code for your package that can be tracked online.
Free Shipping is valid for orders that total AUS$150 or more, excluding the cost of shipping and that are being delivered to an Australia shipping address. Free shipping for these orders is automatically applied during the checkout process.
$4.99 flat rate
Free Shipping for orders over $150 using Discount Code FREESHIPPING
Easy Returns & Exchanges
Refunds are available for all full-priced items. Items must be returned within 14 days of receipt for a refund and any received thereafter may be denied. Your return parcel must be post stamped within 14 days of you receiving the order.
Items must be returned in their original condition including tags and sanitary labels please note that products that don't have original tags and hygienic liners in place, are damaged, laundered in any way, soiled, worn, damaged, have deodorants stains, smoke damage or a musty odor damaged will not be taken back. Once WAYA has received your returned package, all returned items will be inspected before a refund is issued. WAYA reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
We reserve the right to refuse to anyone who, in our opinion, makes excessive returns or exchanges.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by WAYA will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by WAYA. You will be informed via the email address that you provided once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.
If this will be an issue for any reason, please be aware that you must contact our customer care team at firstname.lastname@example.org prior to returning any items to WAYA in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and WAYA will not be held accountable.
A Returns Sheet is provided with each order containing instructions that must be followed in order to receive a refund.
Please note that the goods are your responsibility until they are returned to WAYA. WAYA will not issue a refund on item/s that are not received or are lost in transit.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our team at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
If you require a replacement size, colour or alternative item/s, you are required to place a new order.
FINAL SALE ITEMS
All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.